Job Description

Responsible for resolving escalated cases

Review the claim allocated and check the status by calling the payer or through IVR /Web Portal

Ask a series of relevant questions depending on the issue with the claim and record the responses

Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers

Take appropriate action and post the notes on the customer s revenue cycle platform

Use appropriate client-specific call note standards for documentation

Perform aging analysis, understand days in A/R, top reasons for denials and provide reports to clients as needed

Adhere to MBW s information security guidelines

Be in the center of ethical behavior and never on the sidelines

Desired Candidate Profile

Should have at least 2 4 years of experience as an AR Analyst/ Caller

Good knowledge of revenue cycle and denial management concept

Positive attitude to solving problems

Ability to absorb client s business rules

Knowledge of generating the aging report

Strong communication skills with a neutral accent

Graduate degree in any field

Patient Calling - Medical Billing

Job Description