Patch Management L1

• Experience Required - Relevant 1+ years
• Location - CBD Belapur, Navi Mumbai.
• Work Mode - 6 Days Working with Rotational Shifts.

Roles & Responsibilities:

• Monitor infrastructure health and system alerts across databases, servers, and network devices using monitoring tools (e.g., Zabbix, Nagios, Grafana, SolarWinds).
• Databases: Verify status, slow queries, connection issues, replication lag, and backups.
• Linux/Windows Servers: Service restarts, log analysis, disk/CPU/memory issues, patch verification.
• Networking: Basic link issues, interface errors, latency, DNS/DHCP issues, VPN checks.
• Analyze event and incident trends and contribute to problem management and RCA inputs.
• Execute standard runbooks and change tasks, including patching, backup validation, and log rotation.
• Take ownership of incident and request tickets, ensuring SLAs are met.
• Hands-on with monitoring tools (like Nagios, Zabbix, SolarWinds, Grafana, or similar).
• Familiarity with ITIL or ticketing systems (e.g., ServiceNow, Remedy).
• Good communication and documentation skills.
• Ability to follow runbooks and SOPs with attention to detail.
• Willingness to work in 24x7 environment with rotating shifts.
• Coordinate and escalate issues to L2/L3 teams with proper impact assessment and documentation.

Interested Candidates kindly share their updated resume on hemangi.parikh@laurengroup.ai OR Contact on: 8655949151