Passenger Support Service : TTH : Max 5.5 LPA : Apply Now

Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Passenger Support Service.

Summary:

Passenger support service refers to the assistance provided to travelers throughout their journey, ensuring a safe and stress-free transit experience. This includes pre-travel booking help, terminal navigation, baggage handling, and special assistance for passengers with disabilities, medical conditions, or those traveling alone.

• To Apply for above Passenger Support Service, WhatsApp 'Hi' @ 9519459922

• When Asked For The job Code, Type: Job Code # 104

Key Skills:

• Minimum 1 year of experience in Airport Operations.
• Experience in handling Ancillary Services, EMD, and Mishandled Baggage (MHB).
• Worked in areas covering reservation and DCS and Reservation areas on Amadeus.
• Any Graduate

Key Responsibilities:

• Provide operational support to airport check-in staff for Check-in, Boarding, and Seating related issues.
• Act as a Codeshare Helpdesk and resolve passenger servicing issues across partner airlines.
• Handle Ancillary Service Requests including seating, baggage, and upgrades using EMD Processing.
• Assist airport booking offices with Reservations on own airline and Interline Ticket Documents.
• Manage and troubleshoot Reservation and Ticketing related queries using Amadeus GDS.
• Log incidents and coordinate Escalations with Amadeus through Service Hub until closure.
• Support airport staff in handling Mishandled Baggage (MHB) cases and WorldTracer activities.
• Provide PNR History and check-in history to airport teams and regulatory agencies as required.
• Address DCS, customer management, reservation, and ticketing related operational queries.
• Ensure timely resolution of airport network and aircraft-related operational issues.
• Coordinate with internal teams and external stakeholders to maintain smooth Passenger Operations.
• Deliver round-the-clock Operational Support to airport and airline networks.