PAM

Role & responsibilities

The privilege access management (PAM) consultant will be responsible for working with the PAM Manager/Assistant Manager to maintain Deloitte UKs PAM solutions in accordance with the firm’s IAM policies and standards

Specific Responsibilities

• Perform daily system health check to identify and remediate any issues reported
• Manage privileged accounts in the PAM Tool as per PAM policies i.e. onboarding and offboarding users and accounts, managing password objects and their compliance
• Experience on password upload utility for bulk onboarding of privileged accounts
• Perform ticket management, manage ServiceNow queue, act as first point-of-contact for the client (service leads and/or end users), and conduct issue resolution sessions
• Comply to the defined SLAs/OLAs for the ServiceNow tickets.
• Create and update documents like SOPs, runbooks, playbooks, end user guides, etc
• Support application patching for components and OS patching for vault following change management process
• Support out-of-office hours for critical and high priority issues, and any change management of PAM service.
• Facilitating meetings, taking minutes and circulating promptly and tracking actions.
• Co-ordinating with vendor for the open cases and product related issues

Qualifications

Required:

• Degree in IT / computer science or information security
• Experience in IT security Operation role or similar
• Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic)
• Basic industry certifications desirable e.g. Security+, COMP TIA etc
• Good to have at least one PAM tool specific certification (e.g. CyberArk, Thycotic, BeyondTrust, etc.
• Develop automation and/or scripting to augment PAM solutions as required
• Highly self-directed, with keen attention to details
• Strong communication, project and time management skills
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable in regard to learning and understanding new technologies