To prepare the long-term plan of managing the restaurant
To plan and prepare the calendar for various events and festivals
To coordinate daily Front of the House and Back of the House restaurant operations
To deliver superior service and maximize customer satisfaction
To respond efficiently and accurately to customer complaints
To regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Manage restaurants good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
To conduct the survey of similar restaurants for continual betterment in terms of revenue
To decide the advertisement and publicity plans for promotion of restaurant
To track the ratings of the restaurant on various web portals viz Trip Advisor and to implement the measures for improving the same
To work out the rate contracts with corporate customers
To maintain the inventory of all the items of the restaurant and to report shortage

or loss of the items if any

history regarding their preferences, special requirements etc

Outlet Manager

Job Description