Order To Cash Operations Analyst

Skill required: Order to Cash - Order Management

Designation: Order to Cash Operations Analyst

Qualifications:BCom

Years of Experience:3 to 5 years

Language - Ability:English(Domestic) - Intermediate

What would you do?
The Sales Administration Analyst is responsible for managing end-to-end sales order and contract administration activities, ensuring timely order processing, customer communication, delivery coordination, reporting, and issue resolution. The role acts as a key interface between customers, commercial teams, supply chain, finance, and operations to ensure seamless order fulfillment and superior customer experience. Order & Contract Management Customer Service & Query Management Claims & Returns Management Delivery & Logistics Coordination Reporting & Analytics Documentation & Compliance Incident & Issue Management Stakeholder Collaboration Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.

What are we looking for?
Education

Bachelor s Degree in Business Administration, Commerce, Supply Chain, Operations, or related discipline. Experience

2-6 years of experience in: o Sales Administration o Order Management o Customer Service o Supply Chain Operations o Shared Services / BPO Operations Technical Skills

SAP ERP / SAP S/4HANA (SD module preferred)

CRM Platforms

Microsoft Office Suite

Excel Reporting and Data Analysis

SharePoint

Email and Collaboration Tools Functional Competencies

Order Management

Contract Administration

Customer Service Excellence

Claims Processing

Reporting & Analytics

Delivery Coordination Behavioral Competencies

Strong communication skills

Customer-centric mindset

Attention to detail

Problem-solving ability

Stakeholder management

Time management

Team collaboration

Continuous improvement mindset

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification BCom