Order Management Executive - South (Onsite)

Responsibilities:

Order Processing:

• Manage the end - to - end order processing cycle, ensuring accuracy and timeliness.
• Verify and confirm orders, ensuring alignment with inventory levels and customer expectations.

Customer Communication:

• Liaise with customers to provide order status updates and address inquiries.
• Resolve customer issues or discrepancies related to orders with professionalism and efficiency.

Inventory Coordination:

• Collaborate with the inventory team to ensure product availability and stock levels.
• Monitor and manage inventory to prevent stockouts and overstocks.

Shipping Coordination:

• Coordinate with logistics partners to arrange timely and cost - effective shipping.
• Track shipments and provide customers with accurate delivery information.

Data Management:

• Maintain accurate and up - to - date records of orders, shipments, and customer interactions.
• Generate reports on order status, sales performance, and other relevant metrics.

Returns and Refunds:

• Process returns and exchanges in compliance with company policies.
• Coordinate with the customer service team to facilitate efficient returns and refunds.

1. Quality Assurance:

• Collaborate with the quality control team to ensure products meet established standards.
• Flag and address any quality issues related to orders.

Qualifications:

• Proven experience in order management or a related role.
• Strong organizational and multitasking skills.
• Familiarity with inventory and order management systems.
• Attention to detail and problem - solving abilities.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.