Oracle Xstore Technical Consultant

Looking for Oracle Xstore L2 - L3 Support Specialist, who will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python.

Job Location: Bangalore/Kochi/Pune/Mumbai/Noida/Gurgaon

Ready to work in CST time zone

Required Skills:

• Minimum of 3 years experience in a customer/user support role.
• Minimum 2 years knowledge of Retail POS systems on Micros Xstore
• Knowledge in SQL server 2012 or 2016 and databases
• Knowledge of Xstore functionality, configuration and structure
• Strong customer service, verbal and written communication skills required.
• Troubleshooting skills required.
• Strong interpersonal communication and customer service skills
• Ability to quickly learn business applications and apply this knowledge to assist end users.
• Proficient in Windows 10 and use of the Internet.
• Must have the ability to multi-task and work well in a fast paced team environment.
• Must have strong analytical and problem solving skills.
• Ability to maintain a friendly, upbeat and positive attitude.

Desired Skills:

• Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools.
• Technical Support experience in a Networked environment.
• Experience using a Help Desk ticketing system such as FreshDesk ZenDesk or Remedy.
• Worked on AMS Tracks
• Worked at corporate office that is using Xstore POS at the stores or worked at Oracle.