Oracle Cloud infrastructure

Role & responsibilities

Position : OCI Cloud Support Engineer

Location : Bangalore

Expeirence: 4-8yrs

Notice : Immediate

The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and nonproduction systems.

Responsibilities :

• Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
• Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
• Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
• Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
• Support IAM: users, groups, compartments, policies, and access controls.
• Perform incident, problem, and change management following ITIL processes.
• Coordinate with Oracle Support for SR management and RCA closure.
• Support DR/BCP activities, including backups, restores, and DR drills.
• Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
• Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
• Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
• Create and maintain operational documentation, SOPs, and runbooks.
• Required Skills & Experience
• 47 years of experience in Cloud / Infrastructure Support roles.
• Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
• Solid knowledge of:
• OCI Core Services (Compute, VCN, Load Balancer, Storage)
• Linux administration (Oracle Linux / RHEL)
• Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
• Experience with ITSM tools (ServiceNow preferred).
• Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
• Understanding of Backup, DR, Security, and Identity Management concepts.
• Good to Have
• OCI Architect or OCI Operations certifications
• Experience with Hybrid Cloud or MultiCloud (AWS/Azure)
• Kubernetes / OKE exposure
• Database awareness (Oracle DB basics)
• Soft Skills
• Strong troubleshooting and analytical skills
• Clear customer communication and stakeholder management
• Willingness to work in 24x7 shifts / oncall rotations
• Documentation and process discipline mindset

Preferred candidate profile