Operations Specialist

Job Summary

Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPI's executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops relationships with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.

About the Role

Role Overview

• Manages and guides team members to achieve established objectives if applicable
• Provides procurement processes service delivery as per scope to meet specific KPIs
• Supports delivery of Procurement services into the Business
• Maintains a proactive working attitude towards Client or Users
• Has knowledge of the stakeholder community within the work perimeter
• Manages relationships with stakeholders
• Monitors process adherence across work perimeter and escalates concerns as needed
• Coordinates or supports junior professionals in following processes and problem solving
• Understands Procure to Pay (P2P) processes
• Has knowledge about cross functional work
• Identifies, reports and participates in process improvements implementation

Key Responsibilities

• Oversees and leads team members by providing clear guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives if applicable
• Performs daily activities properly and timely in accordance with procedures and KPI targets
• Responsible for a customer focused service towards the Stakeholders, reacting to Client or Users requests and queries in a timely fashion
• Responsive to local Stakeholders in solving day to day activities
• Supports junior professionals in day to day activities
• Demonstrates knowledge of processes and procedures relevant to the function
• Accountable for process compliance within the work perimeter
• Provides subject matter expertise to other team members as needed
• Proactively shares knowledge on Procure to Pay (P2P) and Service Delivery procedures with other team members
• Acts in alignment with overall procurement policies and processes
• Supports transformation projects activities
• Helps the team to achieve common goals
• Continually seeks out ways to improve Stakeholders satisfaction
• Continually strives to simplify, standardize and improve processes
• Supports and executes transformation projects