"> Operations Quality Associate

Bengaluru | Full-Time

Company Overview

Hakimo AI is a cutting-edge technology company specializing in AI-driven physical security solutions. Were revolutionizing the security industry with our intelligent systems, and we are expanding our team as we build and optimize our in-house monitoring center.

Role Overview

We are seeking a detail-oriented Operations Quality Associate to own the overall quality metrics for the SOC team. This role will support the SOC team with data crunching, deep-dives into monitoring data, identifying current issues, driving operational improvements and efficiency, and supporting decision-making processes. He/ She should assist with analytics and investigations related to monitoring. The role is critical in ensuring operational efficiency and enhancing monitoring effectiveness.

Responsibilities

Own the overall quality metrics, and efficiency of the overall monitoring process.
Conduct deep dives into monitoring data to identify trends, anomalies, and potential improvements.
Collaborate with the SOC team to drive changes in operational procedures.
Support operational decision-making through data-driven insights.
Conduct quarterly training sessions for operators to improve efficiency and performance.
Document findings, prepare reports, maintain accurate logs of investigations, remedial plans and drive them as required.
Assist in real-time monitoring, investigation, and incident analysis if needed.
Perform other duties as assigned by the SOC Manager.

Qualifications

Bachelor s degree in any related field.
Overall experience: 5-8 years.
Excellent written and spoken communication skills.
Strong analytical and problem-solving skills with high attention to detail.
Proficiency in Excel, google sheet, data visualization tools (e.g., Tableau, Power BI), data analytics, and statistics are preferred.
Experience in quality control or operations in international BPOs/call centers preferred.
Exposure to security operations or monitoring is a plus, especially for candidates handling American clients.
Ability to work independently and collaboratively in a team environment.
Comfortable handling highly confidential information and maintaining operational integrity.

Preferred Attributes

Prior experience in security operations or monitoring-related functions.
Proactive, self-motivated, and able to identify opportunities for process improvement.
Comfortable managing multiple priorities and deadlines in a fast-paced environment.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Operations Quality Associate

Job Description

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