Operations Manager

Tour Operations & Coordination

• Plan and execute domestic and/or international tour operations
• Prepare detailed itineraries, vouchers, and travel documents
• Coordinate with hotels, transport providers, guides, and vendors
• Confirm bookings and ensure timely service delivery

Booking & Reservations

• Handle hotel, flight, transport, and activity reservations
• Negotiate rates and availability with suppliers
• Ensure accuracy of booking details and costings

Customer Support

• Act as a point of contact for clients before and during travel
• Handle special requests, amendments, and last-minute changes
• Resolve operational issues and emergencies efficiently

Vendor & Supplier Management

• Maintain strong relationships with hotels, DMCs, and vendors
• Monitor service quality and vendor performance
• Process supplier invoices and ensure timely payments

Documentation & Reporting

• Maintain records of bookings, itineraries, and contracts
• Prepare tour operation reports and cost sheets
• Ensure compliance with company policies and SOPs