Job Description
Main Responsibilities:
Delivers on all goals and metrics as described in the clients SOW, ensuring the alignment of all team members through clear objectives and action plans
Develops and implements all necessary actions and remediation items aimed at improving all performance gaps, including the management of robust efficiency and staffing processes to ensure the programs financial governance and profitability
Establishes a clear development pipeline, leveraging all available resources to further drive program engagement and retention
Acts with a clear sense of urgency toward all client concerns and inquiries, including acting as the main POC for WBRs, MBRs and QBRs
Skills:
Leadership, team development and personnel management
Results oriented, adaptable, and has strong analytic and decision making skills
Good internal and external customer orientation and with strong negotiation skills
Knowledge:
Intermediate Excel skills required
Advance written and verbal English skills
Basic knowledge of operational procedures
Advanced customer service, performance evaluation, strategic planning, quality processes and motivation theory skills
Eligibility Criteria
Only Senior Team Leaders with a minimum of 12 months in their current role
2 Years Sales Experience in the leadership role is Mandatory
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.