Experience
4 - 8 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Operations Manager
Job Type
Not specified
Job Description
- Oversee day-to-day operations of the Simulator Centre, ensuring smooth functionality of facilities and equipment.
- Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
- Manage resources effectively to achieve operational and financial targets.
- Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.
- Analyzing data and trends to identify opportunities for process improvement and cost savings.
- Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
- Ensure seamless customer experiences, aiming for a near-perfect Net Promoter Score (NPS).
Regulatory and Compliance Oversight
- Ensure adherence to all regulatory requirements related to training and simulator operations.
- Host and manage inspections or audits conducted by relevant authorities, addressing any observations or recommendations effectively.
- Uphold Company s health and safety guidelines and enforce compliance.
Customer Experience Management
- Proactively address customer needs and expectations to build long-term relationships.
- Implement feedback mechanisms to continuously enhance the customer journey.