Operations Manager

This is for a wellness resort for Bhiwandi location [Upper Thane].

Role & responsibilities

Job Duties and Responsibilities
• Manage the overall operations and staffing needs for the facility.
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Assist in planning and implementing procedures for special events and banquet functions.
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
• Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
• Address member and guest complaints and ensure that appropriate corrective actions are taken.
• Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
• Interview, select, train, supervise, counsel and discipline all service employees in the facility.
• Ensure a safe working environment for all employees.
• Review financial reports and statements to determine how Operations is performing against budgets
• Strive to improve service performance.
• Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance
• Annual Budget preparation - Prepare annual budget for staffing and operating expense.
• Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
• Demonstrates urgency in response and handling of customer problems and complaints
• To give proper attention to the grooming of self and anyone else who comes in contact with the customer
• Manage and supervise the team - Roster, behavioural issues, coordination,
communication, training & discipline
• Check on the team's work, responsibilities and their performance on a timely basis.
• Be Innovative and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep
• Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results

Required Experience
• 510 years of experience in hospitality, wellness resort, luxury resort, hotel, or healthcare operations.
• Minimum 35 years in a managerial or leadership role overseeing multi-department operations.
• Experience in team management, budgeting, guest relations, vendor management, and SOP implementation.

Preferred from Hotels, Resorts, Hospitality, Hospital

[Not looking for restaurant / f&b management]

Location - Bhiwandi, Upper Thane, Thane.

[Please note, we are looking for only Mumbai candidates or people who have their roots from Mumbai]

Interested candidates can share their updated CV at vibhasi.m@anlage.co.in