Operations Manager

Company Website: www.railyatri.in | www.intrcity.com

• Define, implement, and enforce bus quality and safety inspection standards across depots and parking locations.

• Ensure zero tolerance for safety violations and non-compliance.

• Act as the final authority to halt dispatch of buses that do not meet safety or quality standards.

• Lead daily pre-dispatch and post-trip inspection activities.

• Design and implement inspection workflows, SOPs, and standardized checklists.

• Ensure optimal inspector staffing, shift planning, and operational coverage.

• Recruit, train, and manage quality inspection teams.

• Conduct regular training and skill enhancement sessions on safety norms and inspection techniques.

• Drive accountability through audits, performance evaluations, and corrective action plans.

• Drive digitization and automation of inspection, reporting, and compliance processes.

• Analyze inspection data to identify trends, gaps, and improvement opportunities.

• Implement continuous improvement initiatives to enhance fleet safety and quality.

• Ensure buses consistently meet cleanliness, comfort, and safety benchmarks.

• Reduce passenger complaints related to:

  • Vehicle condition

  • Cleanliness

  • Safety concerns

• Ensure all onboard amenities align with customer commitments and brand standards.

• Implement uniform quality and safety standards across multiple depots (where applicable).

• Conduct surprise audits, quality benchmarking, and compliance reviews across locations.