Operations Manager

Key Responsibilities:

Operations Support

• Support senior management in day-to-day operational planning and execution.

• Monitor operational KPIs and prepare regular performance reports for leadership review.

• Coordinate with sales, marketing, and placement teams to ensure operational alignment.

• Identify operational gaps and recommend process improvements for efficiency and scalability.

RD and Academic Development

• Assist in academic RD initiatives related to skilling, finance, accounting, taxation, auditing, and compliance domains.

• Support curriculum upgrades by incorporating regulatory changes, industry practices, and emerging tools.

• Coordinate pilot programs, feedback collection, and documentation for new course offerings.

• Support integration of technology and AI tools in operations and training delivery.

Finance-related Responsibilities

• Support budgeting and cost monitoring for academic and operational activities.

• Analyze center-level operational costs, faculty costs, and program-wise profitability.

• Work with finance and accounts teams to ensure accurate tracking of revenues, expenses, and margins for programs.

• Provide data-driven inputs for pricing, program structuring, and resource allocation decisions.

Process Quality Management

• Develop and implement SOPs for operations and academic delivery.

• Ensure compliance with internal quality standards and academic benchmarks.

• Conduct periodic operational and academic reviews across centers.

• Support continuous improvement initiatives aligned with organizational goals.

Process Quality Management

• Develop and implement SOPs for operations and academic delivery.

• Ensure compliance with internal quality standards and academic benchmarks.

• Conduct periodic operational and academic reviews across centers.

• Support continuous improvement initiatives aligned with organizational goals.

Key Skills Competencies

• Strong operational planning and execution skills

• Strong analytical, reporting, and MIS skills

• Process-driven mindset with attention to detail

• Excellent stakeholder management and communication skills

Communication Analysis

• Draft reports, presentations, and communication materials for internal and external stakeholders.

• Analyze business data to highlight trends, opportunities, and challenges.

• Support in preparing meeting briefs and documentation for leadership engagements.

• Business Growth Partnerships

• Assist in evaluating new business opportunities, partnerships, and collaborations.

• Coordinate proposals, MoUs, and presentations for key stakeholders.