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Operations Manager

Gratitude India
Posted on
Gratitude India logo
Experience
5 - 10 yrs
Salary (CTC)
₹16L - ₹17L
Job Location
Chennai, India
Vacancy
5
Designation
Operations Manager
Job Type
Not specified

Job Description

  • Responsibilities
  • Performance & Compliance Governance:
  • - Ensure adherence to key performance indicators, and compliance standards.
  • - Provide leadership and coaching to the team to drive performance.
  • - Analyze performance data to identify strengths and areas for development.
  • - Establish and maintain clear and consistent communication protocols across the team and with relevant stakeholders.
  • Team & Individual Development:
  • - Support the overall performance of the team and actively foster the professional growth and development of individual team members.
  • - Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.
  • - Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.
  • Daily Operations & Improvement:
  • - Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.
  • - Plan and forecast staffing needs accurately, efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.
  • - Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.
  • - Escalate any significant issues or risks to the Account Manager.
  • SKILLS
  • - Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.
  • - Proven ability to lead, motivate, and coach a team to achieve performance goals.
  • - Skill in planning daily operations, managing resources, and ensuring adherence to compliance standards.
  • - Strong understanding of and ability to ensure adherence to KPIs, compliance standards, and communication protocols.
  • - Commitment to supporting the professional growth of individual team members through feedback and development plans.
  • - Proactive approach to identifying and implementing improvements in operational processes.

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