Operations Manager

Join Sodexo Build Your Career with a Global Leader in Integrated Facilities Management (IFM)

Position: Operations Manager – Integrated Facilities Management (IFM)
Location: Chennai

Sodexo is looking for an experienced and dynamic Operations Manager to lead and grow our Integrated Facilities Management business. If you have strong operational expertise, commercial acumen, and a passion for client relationship management, we'd love to hear from you.

Key Responsibilities

• Manage existing operational contracts while ensuring contract retention, growth, and portfolio expansion within the assigned territory.
• Deliver profitable operations by achieving business targets, controlling costs, and improving Gross Operating Profit (GOP).
• Ensure compliance with contractual obligations and Sodexo policies while driving operational excellence.
• Support business development through solution costing, tender participation, and proposal preparation for new IFM opportunities.
• Build and maintain strong multi-level client relationships and understand the client's strategic objectives.
• Ensure customer expectations are consistently met and provide accurate financial and operational reports to the Regional Head.
• Drive timely collections by coordinating with internal stakeholders, clients, suppliers, and the Finance team.
• Mentor and support Business Development and Operations teams to achieve business goals.
• Ensure adherence to Sodexo service standards and quality benchmarks.
• Conduct Monthly Operations Meetings (MOM) with clients and ensure timely closure of action items.
• Review and monitor:
• QHSE scores and corrective action plans
• Golden Rule Tracker
• Invoice management
• Customer Satisfaction Measurement (CSM)
• Business Performance Review (BPR)
• Resource Planning Tool

Qualifications & Experience

• Bachelor's Degree in Electrical or Mechanical Engineering.
• Minimum 12+ years of experience in Facilities Management.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Hands-on experience in Facility Operations, P&L Management, Contract Management, and Collections.

Why Join Sodexo?

• Work with a global leader in Integrated Facilities Management.
• Opportunity to lead large-scale operations and strategic client relationships.
• Excellent career growth and leadership opportunities.
• Collaborative and performance-driven work environment.

Location: Chennai

Interested?
Please share your updated resume at Karthik.Sarangan@sodexo.com.