Job Description
Position: Service Operations Manager
Role Summary:
We are looking for a Service Operations Manager to oversee both Front Office (PMS Service Advisors) and Body & Paint (B&P Advisors) operations. The role focuses on driving revenue growth, improving customer satisfaction, ensuring SOP compliance, and managing advisor performance. This position coordinates closely with the Workshop, ASM, Bodyshop Floor Manager, Parts, CRM, and Insurance teams but does not directly manage technicians or workshop operations.
Key Responsibilities:
Lead PMS and Body & Paint Service Advisors.
Drive growth in Parts/RO, Labour/RO, VAS, and B&P revenue.
Monitor advisor productivity and daily KPIs.
Handle customer complaints and improve customer satisfaction.
Ensure SOP implementation and process compliance.
Coordinate with insurance companies and surveyors for B&P cases.
Work with the Workshop, ASM, and Bodyshop Floor Manager to ensure timely repairs and vehicle deliveries.
Review business performance and implement improvement plans.
Skills Required:
Strong leadership and people management.
Customer handling and problem-solving.
Business and revenue management.
Good coordination and communication skills.
Automotive dealership service experience preferred.
Reporting To: General Manager Service
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.