Experience
13 - 15 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Lead Operator
Job Type
ONSITE
Job Description
Role Overview
We are looking for a senior leader to own and drive global operations for Smart Remote Services (SRS). This role is responsible for ensuring operational stability, service excellence, and cost efficiency across platforms while enabling transition to next-generation solutions.
Key Responsibilities - Own 24x7 operations of SRS NG, SRS Classic (partial), SRS Nucleus, and RaaS
- Ensure uptime, performance, and SLA adherence
- Act as the single point of accountability for operational risks and escalations
- Manage SRS NG in maintenance mode
- Oversee controlled operations of SRS Classic
- Build and scale SRS Nucleus as the future platform
- Ensure smooth coexistence and transition across platforms
- Lead DevOps, CI/CD, automation, and reliability engineering
- Ensure robust cloud and on-prem infrastructure operations
- Drive efficiency through automation and standardization
- Ensure adherence to cybersecurity, regulatory, and data privacy standards
- Maintain audit readiness and QMS compliance
- Proactively manage operational risks
- Own cost management (FinOps), vendor performance, and licensing
- Drive cost optimization and transparency
- Ensure strong operational governance
- Represent operations in global and DC leadership forums
- Collaborate with Customer Services, R&D, IT, Quality, and partners
- Provide executive-level reporting on service health and risks
- Build and lead a high-performing global operations team
- Develop future leaders and succession pipelines
- Foster a culture of ownership, accountability, and continuous improvement
- 15+ years in service/platform/cloud operations
- Proven leadership of mission-critical, globally deployed systems
- Experience managing legacy and next-gen platforms in parallel
- Exposure to regulated environments (healthcare preferred)
- Service Operations & ITIL
- DevOps, CI/CD, automation
- Cloud and infrastructure operations
- Cybersecurity, compliance, QMS
- FinOps and cost management
- Strategic thinking with strong execution focus