Operations Engineer

Job Summary

Project Role: Operations Engineer

Project Role Description: Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise Managed File Transfer (MFT) and transmission platforms including MS-SCORCH, WS FTP, MoveIT, and RightFax, with backing MS-SQL Server estates on-premises and AWS RDS in the cloud. Ensure secure, compliant, and resilient B2B and internal file transfer operations.

Key Responsibilities

• Administer MS System Center Orchestrator (SCORCH) including runbook design, integration packs, and platform health
• Administer WS FTP Pro and WS FTP Server including SFTP / FTPS configuration, certificate management, and user lifecycle
• Administer Progress MoveIT Automation and MoveIT Transfer for B2B and internal file workflows
• Administer RightFax server for enterprise fax delivery including connectivity to fax boards, SBCs, and email gateways
• Administer Microsoft SQL Server backing the MFT platforms including HA (Always On AG), patching, performance tuning
• Administer AWS RDS for SQL Server including Multi-AZ, snapshots, parameter groups, and read replicas
• Configure encryption, secure protocols (SFTP, FTPS, HTTPS), key management, and PCI / HIPAA compliance
• Build automation for file transfer monitoring, retry logic, alerting, and reconciliation
• Perform vulnerability remediation, certificate rotation, and audit-ready hardening of MFT platforms
• Migrate workloads between on-prem SQL Server and AWS RDS as part of cloud modernization
• Conduct RCA on file transfer failures, partner connectivity issues, and DB performance bottlenecks
• Maintain detailed runbooks, partner onboarding playbooks, and operational documentation

SLA / KPI Ownership

• Ensure adherence to SLA/KPI commitments including B2B partner file delivery windows
• Track MTTR and MTTA for file transfer failures
• Monitor file transfer success rate and partner delivery SLAs
• Publish service performance reports including partner-by-partner availability

Client Facing Responsibilities

• Participate in war room calls during major incidents
• Handle escalation matrix and stakeholder communication
• Provide timely updates to business and technical stakeholders
• Participate in governance and service review meetings
• Coordinate with external B2B partners on onboarding and incident resolution

Requirements

Required Skills & Experience

• Managed File Transfer
• 7+ years of total experience administering enterprise MFT and file transfer platforms
• Strong hands-on experience with WS FTP, MoveIT, RightFax, and SCORCH
• Strong understanding of secure file transfer protocols, certificate management, and PKI
• Experience with Microsoft SQL Server administration
• Knowledge and working experience with AWS RDS for SQL Server
• Experience with PCI-DSS / HIPAA / SOX audit and compliance for file transmission
• Proficiency in MS Orchestrator (SCORCH), WS FTP Pro / Server, Progress MoveIT, RightFax, Microsoft SQL Server, AWS RDS for SQL Server, Secure File Transfer Operations

Minimum Experience

Minimum 3 Year(s) Of Experience Is Required

Good to Have Skills & Certifications

• Knowledge about SaaS based MFT tools like Redwood, IBM Sterling
• Microsoft SQL Server certification preferred
• AWS Certified Database Specialty preferred

Professional Skills

• Strong communication and stakeholder management
• Ability to handle critical incidents and escalations
• Flexible to work in 24/7 environment
• Strong analytical and problem-solving mindset
• Ability to lead small teams and mentor junior administrators

Technical Environment & Tools

• MFT Platforms:WS FTP Pro, WS FTP Server, Progress MoveIT Automation, Progress MoveIT Transfer
• Orchestration:MS System Center Orchestrator (SCORCH), Integration Packs
• Fax:OpenText RightFax, fax board diagnostic tools
• Database:Microsoft SQL Server (Always On AG, Replication), SQL Server Management Studio
• Cloud Database:AWS RDS for SQL Server
• Cloud:AWS S3 (file landing), AWS Transfer Family, AWS CloudWatch, IAM
• Monitoring:Splunk
• Security:Qualys, Tenable, certificate management tools, HSM
• ITSM:ServiceNow
• Automation:PowerShell, Python, Ansible

Educational Qualifications

• 15 years full time education
• Bachelor's degree in Computer Science, Information Technology, or related discipline. Relevant industry certifications strongly preferred.