Job Description
The incumbent will coordinate:End to End Operation- with various forwarders, broker and warehouse operator and local distributor to support timely receipt and delivery of shipments to customers
- Act as a single point of contact for customer and country team for end to end logistics activities including import, export, warehouse, inventory management, local delivery, lost and damage etc.- Manage escalation and customer critical shipment. Coordinate with customer and country team to resolve logistics issues in a timely manner.
- Proactively offer recommendations for issue resolution and process improvements to project team to improve service quality, efficiency and cost.Geoflow updates- Order creation - Manual data entry, Data entry via mass upload and order Verification- Order creation - EDI update management from client supplier- Modifications for inputs received manually/EDI- Monitor unallocated orders and allocation (through system or manually)- Adhoc order management and allocation- Input business event manually/mass upload/EDI and monitor the data.- Monitor, update and validate operational data for billing- Manage exception process
- Review control reports and seek IT support for issue resolution and correction- Customer View ? Web portal to help customer in case track and trace access is required.- Maintain master report of all geoflow orders status /pending /current details of validation etc.
- Establish and monitor supplier performance for all inputs/EDI accurately for timely, accurate billing- Ability to run business analytical tools (BI, Cognos, Tableau etc)Geoflow P2P / O2C- Ensure all orders are validated before billing- PO mapping to system transactions and completing all the relevant events to ensure smooth billing.
- Monitor and receive all additional/accessorial charges related to the activity for completeness of billing- Maintain master report of all system orders status /pending /current details of validation etc. in respect to P2P/O2C- Pre invoicing coordination with suppliers- Cross functional coordination for smooth billing- Respond to queries regarding contract information, Terms and Condition, Contract benefits so that correct rates and discounts are applied.- Establish process to receive invoices as required with necessary artefacts ? hard copy and through EDI / Soft copy.
- Trouble shoot all the queries from Suppliers / Internal stake holders and ensure the contract is 100% understood and implemented- Educate both supplier and internal stake holders on the P2P process requirement and ensure strict adherence- Ensure all the required documents / data is properly received and updated in the system.
- Validate and Monitor data accuracy in the system and escalate issues to service provider and Procurement- Monitor P2P contract and ensure suppliers are meeting the agreed service levels.Applicant's profile
? Bachelor's/ University degree in Supply Chain Management
? At Least three to 4 to 5 years work experience in supplier management or sourcing.
? Able to speak, read and write English fluently is required.
? Good understanding of Supply Chain, Warehouse Transportation with respect to operations, supplier management and billing.
? Should have thorough knowledge of understanding supplier contracts/customer contract rate card including accessorial, terms and conditions, service requirements, penalties, discounts etc. as applicable to 4PL and 3PL.
? Should be well versed in Freight bill verification tools and supply chain operations.
? Good knowledge experience using reporting / analytical tools (Excel, Bi, Cognos, Tableau etc.)
? Understanding of all the Operations processes and capable of mapping to customer requirements.
? Strong analytical skills and ability to analyze data and provide insights using reports and data.
? Proficient in using MS office and ability to learn new IT tools as applicable for business.
? Good team player and ability to work with both internal and external stakeholders.
? Good communication and presentation skills.
? Good team spirit and direct the team to achieve the committed results.
? Ability to work in Multicultural environment and different time zones