Experience
10 - 15 yrs
Job Location
Not specified
Vacancy
1
Designation
Customer Success Lead
Job Type
ONSITE
Job Description
Key Responsibilities
Client Program Management
- Serve as the primary liaison for corporate clients regarding health check-up and wellness programs.
- Understand client-specific requirements and customize program delivery accordingly.
- Ensure smooth onboarding and engagement of corporate employees through digital platforms.
- Ensure timely execution of health check-up camps, wellness sessions, and digital health initiatives
Subcontractor & Vendor Governance
- Manage subcontractors responsible for service delivery (labs, hospitals, wellness providers).
- Define and monitor KPIs, SLAs, and compliance standards.
- Conduct regular performance reviews and audits to ensure service quality and reliability.
Technology Platform Oversight
- Oversee the integration of subcontractor tech platforms with our systems as applicable.
- Ensure accurate mapping of network providers and service availability across geographies at right cost.
- Collaborate with tech teams of subcontractors to enhance platform usability and employee experience.
Operational Execution
- Plan and execute health check-up drives, wellness sessions, and digital health campaigns.
- Drive operational efficiency and continuous improvement across program delivery.
- Monitor daily operations, resolve escalations, and ensure timely service delivery.
- Maintain dashboards, reports, and analytics for internal and client reporting.
Quality & Compliance
- Ensure adherence to healthcare regulations, data privacy laws, and internal quality standards.
- Implement feedback loops and continuous improvement mechanisms.
Qualifications & Skills:
- Bachelor\u2019s degree in Healthcare Management, Business Administration, or related field.
- 10+ years of experience in program management, preferably in healthcare or wellness services.
- Strong understanding of digital health platforms and corporate wellness ecosystems.
- Proven experience in managing subcontractors and vendor performance.
- Excellent communication, stakeholder management, and problem-solving skills.
- Proficiency in MS Excel, PowerPoint, and reporting tools; familiarity with CRM or health tech platforms is a plus.
Preferred Attributes:
- Experience working with corporate clients and large employee bases.
- Familiarity with digital health platforms and wellness ecosystems.
- Strong analytical skills and proficiency in reporting tools.
- Ability to manage multiple stakeholders and drive outcomes in a fast-paced environment.
- Analytical mindset with a focus on data-driven decision-making.
- Flexible to travel on project requirement basis.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.