Experience
3 - 8 yrs
Salary (CTC)
₹3.3L - ₹3.7L
Job Location
Chennai, India
Vacancy
1
Designation
Quality Analyst
Job Type
Not specified
Job Description
- 2+ years documented experience as Quality Analyst is required.
- Hindi language proficiency is mandatory.
- Experience into BPO industry & experience with 7QC is mandatory.
- Expertise into international process is mandatory.
- Experience into Telecom industry is preferable.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
Shifts: Rotational Shifts / Rotational Week offs
Notice period: Immediate Joiner to 30 days preferred.
Interested candidates please share updated CV to:
Email: Pavithras19@hexaware.com
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