OneDirect (India)

Customer Relationship Management (CRM)

51-200 employees

Overview

OneDirect (India) is a customer service platform provider specializing in omnichannel customer engagement. They offer solutions for managing customer interactions across various channels like voice, email, chat, social media, and messaging apps. Their platform helps businesses streamline customer support operations, improve customer satisfaction, and enhance agent productivity. OneDirect focuses on providing a unified view of customer interactions and enabling personalized customer experiences.

Vision

To be the leading provider of omnichannel customer engagement solutions, enabling businesses to connect with their customers in a seamless and personalized way.

Mission

To empower businesses with the tools and technologies they need to deliver exceptional customer experiences and build lasting customer relationships.

Headquarters

Bangalore / Bengaluru

Specialties & Industries

Omnichannel Customer EngagementCustomer Service PlatformContact Center SoftwareCustomer Support AutomationAI-Powered Customer ServiceVoice SolutionsChat SolutionsEmail SolutionsSocial Media ManagementMessaging App IntegrationCustomer Experience Management (CXM)Software as a Service (SaaS)Information Technology & ServicesProduct Based CompanyB2BAnalytics & KPO

Open Positions

No open positions at the moment

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