Office 365 Administrator

Role SummaryThe L2 Microsoft 365 (O365) & Exchange Online Administrator is responsible for day-to-day administration, support, and monitoring of Hindalco's Microsoft 365 ecosystem, including Exchange Online, Azure Active Directory, Microsoft Intune / Endpoint Manager, SharePoint Online, Microsoft Teams, Microsoft Teams Rooms (MTR), and Azure Virtual Desktop (AVD). The role requires hands-on administration skills, strong troubleshooting ability, and ownership of user lifecycle, licensing, security, compliance, and reporting activities across the platform.Key ResponsibilitiesExchange Admin Center

• User Management
• User ID creation and deletion as and when required
• License assignment
• User restoration
• Managing private/public distribution lists, mailing lists, and Security groups
• Adhere to Hindalco's Account Deletion Policy
• Apply policies to user accounts as per Hindalco's approvals
• Managing Rooms & Resource mailboxes
• Managing Mailbox, Shared Mailbox & Contacts
• Managing mailbox quota limitations, permissions & delegations
• Ensuring all mail IDs and user login names are maintained in the required format and in AD
• Mail Flow
• Message trace
• Rules creation/modification
• Compliance Management
• Rules creation/modification
• Ticket & Incident Support
• Respond to and resolve Level 1 tickets related to Microsoft 365
• Support Incident management; log calls with OEM where required
• Platforms (hands-on experience required)
• Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center
• Billing
• Procured license count check
• Trial license check
• Monitoring & Reporting
• Monitor service health in Microsoft 365 Admin Center
• Generate usage and license reports as required
• Health — track Microsoft global incidents/updates
• Teams Support
• Basic support for Teams setup, chat issues, and access problems
• Microsoft Teams Rooms (MTR) management for PAN Hindalco locations
• Copilot
• User and group management
• Copilot reporting and dashboard
• OneDrive & SharePoint Support
• Assist users with OneDrive file access, sync issues, and sharing problems
• MFA — Security and Access
• Enforce MFA setup and provide MFA-related support
• MFA migration to Authenticator app
• Device compliance check/remove
• Security group management
• Download members from groups
• Report risky sign-ins and risky users
• App creation/management of Enterprise Applications
• Application SSO integration

Endpoint Manager (Microsoft Intune)

• Device Management
• Enrollment and lifecycle management of Windows, mobile, and kiosk-mode devices via Intune
• Remote actions — wipe, retire, restart, fresh start, and device troubleshooting
• Compliance Policy
• Creation, modification, and monitoring of device compliance policies
• Tracking non-compliant devices and driving remediation
• Conditional Access
• Configuring and maintaining Conditional Access policies aligned to Hindalco security requirements
• Configuration Profiles
• Deploying and managing device configuration profiles (Windows/iOS/Android)
• App Protection & App Configuration Policy
• Defining and applying app protection policies (MAM) and app configuration policies
• Intune Patch Management
• Managing Windows Update rings/feature update profiles for patch compliance
• Monitoring patch deployment status and remediating failures PAN Hindalco
• Coordinating patch/update rollout schedules with locations to minimize business disruption
• Intune Reporting & Usage
• Generating device enrollment, compliance, and patch status reports/dashboards
• Monitoring overall Intune usage and license consumption across PAN Hindalco locations
• Site creation/management
• Manage User Profile

MS Teams Administration

• Meeting policy
• Teams policy
• VC licenses management
• User management
• Townhall and Live event support

MTR (Microsoft Teams Rooms) Management

• Management of MTR devices and licenses; coordinating with locations and vendors for support
• Monitoring & management via MTR Dashboard (Logitech and Microsoft) for PAN Hindalco locations
• Upkeep of MTR devices PAN Hindalco — patches and updates
• Tracking of MTR AMC and renewals

AVD (Azure Virtual Desktop) Support

• Support and troubleshooting for AVD environment

Required Skills & Experience

• Hands-on experience of 4-5 Yrs / working understanding of:
• Exchange Online
• SharePoint Online
• Teams Administration
• Azure Active Directory
• Microsoft Intune / Endpoint Manager
• Hands-on experience with PowerShell and Service Desk tools
• Understanding of generating various O365-related reports and creating dashboards