Noon Ecommerce Specialist

Job Summary

We are seeking a detail-oriented and proactive E-Commerce Executive to manage and optimize our online marketplace operations. The ideal candidate will have hands-on experience with the Noon Seller Portal and other e-commerce marketplaces, ensuring smooth product listing, inventory management, order processing, promotions, and performance monitoring to drive online sales growth.

Key Responsibilities

Marketplace Management

• Manage day-to-day operations on Noon Seller Portal and other marketplaces.
• Create, update, and optimize product listings, titles, descriptions, attributes and images.
• Ensure product information is accurate, complete, and compliant with marketplace requirements.
• Monitor product catalog health and resolve listing issues promptly.

Inventory & Order Management

• Track inventory levels and coordinate with warehouse/logistics teams to maintain stock availability.
• Monitor and manage order processing, fulfillment, cancellations, returns, and customer claims.
• Ensure timely updates of stock, pricing, and product availability across all platforms.

Sales & Performance Analysis

• Monitor sales performance, traffic, conversion rates, and other key KPIs.
• Generate periodic sales and inventory reports.
• Analyze marketplace performance and recommend strategies to improve sales and visibility.
• Identify underperforming products and suggest corrective actions.

Promotions & Marketing

• Plan and execute promotions, deals, and campaigns on Noon and other marketplaces.
• Coordinate participation in marketplace events such as seasonal sales and special promotions.
• Optimize product visibility through sponsored ads and promotional tools available on the platforms.

Customer Experience

• Monitor customer feedback, ratings, and reviews.
• Coordinate with customer service teams to resolve customer issues efficiently.
• Implement actions to improve seller ratings and customer satisfaction.

Coordination & Compliance

• Liaise with account managers from Noon and other marketplaces.
• Stay updated on marketplace policies, guidelines, and platform changes.
• Ensure compliance with all marketplace standards and operational requirements.

Required Qualifications

• Bachelor's degree in any field.
• 35 years of experience in e-commerce marketplace management.
• Hands-on experience with Noon Seller Portal is mandatory.
• Experience managing other marketplaces such as Amazon, Carrefour, Careem, or similar platforms is preferred.
• Strong understanding of product listing optimization, inventory management, and order processing.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc).

Skills & Competencies

• Strong analytical and reporting skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple tasks and meet deadlines.
• Good communication and coordination skills.
• Problem-solving mindset with a proactive approach.

Key Performance Indicators (KPIs)

• Sales growth across marketplaces.
• Listing accuracy and catalog health.
• Order fulfillment and cancellation rates.
• Inventory accuracy and stock availability.
• Customer ratings and seller performance metrics.
• Return and claim management efficiency.