Experience
Up to 2 yrs
Job Location
Udaipur, India
Vacancy
1
Designation
Non Voice Customer Support Executive
Job Type
Not specified
Job Description
Arcgate is a dynamic and customer-centric organization committed to delivering exceptional support experiences
We are currently seeking skilled Non-Voice Customer Support Representatives to join our team and contribute to our commitment to outstanding customer service
Key Responsibilities
Email and Chat Support
Provide top-notch customer support through email and chat channels
Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner
Creative Problem-Solving
Interpret customer emails and respond in a creative and personalized manner
Showcase problem-solving skills to address unique customer needs
Billing Inquiries
Review, analyze, and respond to customers' billing inquiries accurately and promptly
Ensure resolutions align with company policies and customer satisfaction
Flexible Shifts
Ability to work in flexible shifts will be an added advantage
Maintain availability to support customers during peak hours
Preferred Skills
Written Communication
Demonstrate excellent written communication skills
Craft responses to customer inquiries with clarity, empathy, and a personalized touch computer Skills
Possess solid computer skills, including proficient typing and navigation abilities
Utilize technology effectively to enhance customer interactions
Platform Proficiency
Prior experience with Zendesk and Salesforce is preferred
Navigate and utilize these platforms efficiently to streamline customer support processes
Qualifications
Graduate from an accredited college
Proven experience in customer support work via email and chat
Familiarity with Zendesk and Salesforce platforms is highly preferred
Excellent written communication skills with a keen attention to detail
Strong analytical and problem-solving skills
Adept at interpreting customer inquiries and providing personalized responses
Great computer skills, including efficient typing and navigation
If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian!
Apply
We are currently seeking skilled Non-Voice Customer Support Representatives to join our team and contribute to our commitment to outstanding customer service
Key Responsibilities
Email and Chat Support
Provide top-notch customer support through email and chat channels
Effectively communicate with customers, addressing inquiries and concerns in a timely and professional manner
Creative Problem-Solving
Interpret customer emails and respond in a creative and personalized manner
Showcase problem-solving skills to address unique customer needs
Billing Inquiries
Review, analyze, and respond to customers' billing inquiries accurately and promptly
Ensure resolutions align with company policies and customer satisfaction
Flexible Shifts
Ability to work in flexible shifts will be an added advantage
Maintain availability to support customers during peak hours
Preferred Skills
Written Communication
Demonstrate excellent written communication skills
Craft responses to customer inquiries with clarity, empathy, and a personalized touch computer Skills
Possess solid computer skills, including proficient typing and navigation abilities
Utilize technology effectively to enhance customer interactions
Platform Proficiency
Prior experience with Zendesk and Salesforce is preferred
Navigate and utilize these platforms efficiently to streamline customer support processes
Qualifications
Graduate from an accredited college
Proven experience in customer support work via email and chat
Familiarity with Zendesk and Salesforce platforms is highly preferred
Excellent written communication skills with a keen attention to detail
Strong analytical and problem-solving skills
Adept at interpreting customer inquiries and providing personalized responses
Great computer skills, including efficient typing and navigation
If you are ready to contribute your skills to a dynamic BPO environment, click the Apply button below and become an Arcgatian!
Apply
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.