Nexthink

Job Description

Proactive Hardware & Software solving problems on End User Devices Analysis of trends and recording current health status of End User Devices

Identification where and when the issue occurred and how many users are impacted

Analysis of the events in timeline to identify root causes of issues very quickly

Cooperation with various technical teams on root cause analyses and remediation plans

Resolution of issues discovered;

Documentation of findings and recommendations

Reporting

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software

Providing input for collector packaging and assist in deployment scenarios

Perform ongoing maintenance and licence management.

Check the Appliance health (CPU, Disk & Memory Utilization)

Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.

Maintaining customer specific EUCA documentation updated

Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts Role & responsibilities

Preferred candidate profile