We are seeking a proficient Network Engineer to join our Civica Infrastructure Team. This role requires a strong foundation in Infrastructure Engineering, as well as comprehensive experience with wide-area networking technologies and enterprise-level settings.

In this role, your main responsibility will be to oversee, maintain, and continuously enhance the health, resilience, and performance of Civica s network infrastructure. You will work with a diverse array of advanced technologies, including local data centres, hybrid cloud connectivity, multi vendor networking, CDN services, and SD WAN.

You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams.

What you ll be doing:

Network Infrastructure Operations

Manage and maintain Civica s network infrastructure to ensure availability, performance and security
Design, build and support networking solutions across on premise data centres and hybrid cloud environments
Support technologies including WAN, LAN, SD WAN, CDN services and hybrid cloud connectivity
Act as a senior technical escalation point for network related incidents in a 24x7 operational environment

Service Delivery Customer Engagement

Engage with internal Civica business units to deliver projects in line with agreed service levels
Support environment changes and resolve service outages, including after hours activities when required
Notify and coordinate with multiple resolver teams during service affecting incidents

Documentation Accuracy

Produce and maintain accurate technical documentation in line with Civica policies and data protection laws
Create and update:

High and low level designs
Methods of Procedure (MoPs)
Network diagrams and maintenance records

Compliance Governance

Adhere to Civica s Technology Centre Service Management processes including:

Change management
Risk management
Vendor management
Incident, request, and problem management

Successfully process and implement change requests in line with change management policy

Continuous Improvement

Continuously tune and improve monitoring and alerting systems
Contribute to knowledge management through feedback, article creation and process improvement
Proactively suggest improvements to policies, procedures and operational practices
Participate actively in continuous improvement initiatives

Work Management Performance

Take personal responsibility for time management and workload
Meet productivity, utilisation, quality and compliance targets
Contribute to knowledge sharing and operational excellence
Achieve annual objectives through the Civica performance management framework

Team Culture

Work in a way that reflects Civica s culture and values
Share knowledge via Confluence and SharePoint

What you will bring:

Mandatory Technical Competencies

Strong understanding of core networking concepts and architectures
In depth knowledge of network hardware technologies
Experience in remote and onsite administration
Strong understanding of network operations environments, systems and services
Routing protocol expertise: BGP, OSPF, EIGRP
Hands on experience designing and supporting:

Cisco Nexus and Catalyst switches
Cisco ASA and FirePower firewalls

Knowledge of networking tools and monitoring platforms
Public cloud networking experience (Azure and/or AWS)
Ability to understand and execute structured change management processes

Highly Desirable Technical Competencies

LAN, WAN and enterprise networking using Cisco platforms
Advanced troubleshooting across routing, switching and connectivity issues

Desirable Qualifications Experience

Knowledge of cloud networking, load balancers and server technologies
Bachelor s degree in engineering or Networking
Networking certifications (preferred)
In depth knowledge of IT Service Management and IT Operations Management tools
Experience supporting change adoption in a fast paced environment

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Network Engineer

Job Description

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