Job Description
Key Responsibilities
? Handle L2 network incidents, service requests, and escalations within SLA
? Troubleshoot LAN, WAN, Internet, VPN, and Data Center connectivity issues
? Perform basic configuration and change implementation under approved CRs
? Monitor network health and respond to alerts using monitoring tools
? Coordinate with L3 engineers, ISPs, and OEM vendors for complex issues
? Support 24?7 operations, including shift and on call responsibilities
? Maintain network documentation, incident notes, and RCA inputs
Required Technical Skills
? Strong understanding of TCP/IP, OSI model, VLANs, subnetting
? Hands on experience with routing switching (L2/L3 concepts)
? Exposure to enterprise devices such as Cisco / HPE Aruba / Juniper
? Basic firewall and VPN knowledge (rules, NAT, IPSec/SSL VPN)
? Network monitoring using tools like PRTG / Zabbix / SolarWinds / Nagios
? Working knowledge of Linux and Windows networking commands
Experience Qualification
? 3?6 years of experience in enterprise network support (L2 role)
? Bachelor?s degree in Engineering / IT or equivalent
? CCNA / equivalent networking certification preferred
Work Environment
? 24?7 support operations
? Shift based / on call support
? Coordination with internal teams and external vendors
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.No Referrers Available
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