Network and Systems Administrator

Job description

• The primary point of contact for Icertis global Network (LAN/WAN/WIFI), Telephony, and AV (Microsoft Teams Rooms) infrastructure.
• End to end management of Cisco switches, routers, firewalls, and wireless equipment.
• Collaborate with Cisco TAC to achieve swift resolution of network-related problems.
• Support the diagnosis and resolution of system/network incidents and provide technical support to end-users.
• Perform regular maintenance tasks, including updates and backups.
• Provide first-level support by diagnosing and resolving issues related to laptop operating systems, networks, and applications. This includes troubleshooting common problems, guiding users through step-by-step solutions, and escalating complex issues to higher support levels when necessary.
• Willing to work in different technology areas like Active Directory, Azure AD, M365, Intune, and Information security related tools and applications.
• Facilitate the implementation of network security policies and assist in addressing findings from security audits.
• Utilize network monitoring tools to track system uptime and performance and take appropriate action.
• Contribute to maintaining network documentation and adhere to change management processes.
• 3 - 6 years as a Network/System Administrator or similar role.
• Good working knowledge on Cisco switches, routers, WIFI and firewalls.
• Knowledge of Cisco ISE and Meraki firewalls would be additional advantage.
• Good knowledge of concepts like TCP/IP, DHCP, DNS, VLAN, IPSec, OSPF, EIGRP, etc.
• Working knowledge on IP Telephony
• Understanding of network monitoring and management tools and Interest in network security practices and tools is a plus.
• Understanding of Active Directory, Azure AD, Intune and M365, Microsoft Teams Rooms (MTR) is desired.
• Good communication skills and willingness to learn.
• Relevant certifications like CCNA, CCNP (R&S), CompTIA Network+ are advantageous.