Skill required: Network Operations - Problem Management Designation: Network Svcs Operation Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. What would you do
Our team provides L1 and L1.5 support for an international IP services and products client by managing customer issues through ServiceNow including ticket creation triage diagnosis resolution customer updates and coordination with L2 and L3 teams NOCs field technicians and third party suppliers followed by communicating the resolution and Reason for Outage RFO to the customer
Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for
Primary skill - Problem Management
Strong TCP IP routing and switching fundamentals with hands on troubleshooting of MPLS DIA Voice and Wireless services using NMS platforms such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis along with ServiceNow and Remedy ticketing and structured RCA methodology
Roles and Responsibilities:
Proficient in communication and able to clearly explain and articulate technical scenarios with expertise in telecom network domain LAN WAN VLAN VPN MPLS and SDWAN including L1 and L2 troubleshooting experience good transmission network knowledge incident management experience and willingness to learn ServiceNow ticketing knowledge is an added advantage along with experience in stakeholder management escalation management and people management QualificationAny Graduation
