Experience
3 - 5 yrs
Job Location
Ahmedabad, India
Vacancy
1
Designation
Network Security Engineer
Job Type
ONSITE
Job Description
Key Responsibilities
Operational Support Troubleshooting
- Troubleshoot and restore:
o Cisco Meraki
o Fortinet (FortiGate)
o Cradlepoint
o Palo Alto Prisma SD-WAN
- Diagnose and resolve site outages (Meraki, Fortinet, Prisma SD-WAN), including:
o WAN connectivity issues
o Device-level failures
o Configuration-related problems
- Troubleshoot routing, firewall policy, and SD-WAN policy issues and Cellular Connectivity Issues
- Support and resolve SD-WAN failover and performance issues
- Diagnose and resolve cellular connectivity issues:
o Cradlepoint, Fortinet, Meraki
o APN configuration and carrier-related issues
- Engage and coordinate with U.S.-based ISPs and carriers to troubleshoot connectivity issues:
o Open and manage provider support tickets
o Perform joint troubleshooting (circuit testing, handoff validation)
o Drive issues through resolution and confirm service restoration Implementation Project Support
- Execute network cutovers during deployments
- Provide remote engineering support for field technicians:
o Guide installations using standard deployment procedures
o Validate configurations and ensure successful site turn-up
- Implement firewall rule changes based on approved requests, following industry best practices
- Support same-day service requests and deployment activities NOC / Engineering Support
- Work ENG/NOC tickets and resolve issues end-to-end where within scope
- Operate in a parallel support model alongside U.S.-based engineers
- Troubleshoot and resolve issues independently within defined scope, escalating complex or design-related issues appropriately Workload Availability Expectations
- Actively manage and work assigned tickets and tasks throughout the entire shift
- Proactively engage in:
o Ticket queues
o Documentation updates
o Monitoring and operational tasks when ticket volume is low
- Maintain continuous availability during scheduled hours for:
o Real-time troubleshooting
o Collaboration with U.S.-based engineers
o Field technician and client support
Required Technical Skills Experience Core Requirements
- 3-5 years of hands-on experience in network engineering or network support roles
- Strong experience in:
o Cisco Meraki
o Fortinet (FortiGate / SD-WAN)
o Cradlepoint / Cellular Connectivity
- Experience providing remote technical support to field technicians, including guiding installations and validating deployments
- Solid understanding of:
o VLANs and switching concepts
o Routing fundamentals
o VPN technologies (site-to-site, IPsec)
o Firewall policy management
o SD-WAN concepts and troubleshooting Key Technical Capabilities
Candidates must be able to independently:
- Troubleshoot VPN connectivity issues
- Diagnose site outages across WAN, device, and configuration layers
- Implement and validate firewall rule changes
- Analyze routing and policy-related issues
- Support SD-WAN failover scenarios
- Execute deployment cutovers with minimal supervision
- Interface with ISPs/carriers to troubleshoot WAN and circuit issues
Certifications (Required / Preferred)
- Cisco Meraki certifications (support/associate level) - Required
- Fortinet certifications (e.g., NSE4 or equivalent) - Required
- CompTIA Network+ or equivalent foundational certification - Preferred
- CCNA-level knowledge (certification preferred but not required if experience is strong)
No Referrers Available
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