.Net Production Support

Job Role: .Net Production Support

Experience: 5+ years

Job Location: Chennai / Hyderabad

Job Summary:

We are seeking a highly motivated and experienced .net developer to join our  L2 Application Production Support team. The ideal candidate will have a strong background in Python, React, GCP Cloud, and a keen interest in AI/ML. You Should be aware and has working knowledge of Incident management tools like SNOW, Netcool, Dynatrace, creating dashboards using Grafana. You will be responsible for ensuring the SLA based production uptime ensuring stability and integrity and performance of our production systems with adequate product knowledge, will also contribute to support code fixs leading to application dev over time.

Responsibilities: L2 Support:

* Conduct in-depth analysis based on functionalities and recent releases] and resolution of escalated production issues. [App failure, Gateway/Firewall issues, vulnerability issues etc.]  

* Collaborate with development teams to identify and resolve root causes of defects.  end result, analysis + RCA [templatized] which can be passed on to L3* [handover process including any code fixes will be deployed by this team to test and then eventually elevate in production]   *  Develop and implement bug fixes and performance enhancements [Ph -II or PH-III]  

* Automate and Understand all the supporting infrastructure elements like pipeline, IAC deployments, scripts, jobs etc. that are run to support application. Accurately document them and identify automation opportunities

Required Skills and Qualifications:

* Bachelors or master's in computer science, AI/ML. Engineering or related field.

* 5+ years of experience as a .NET with SQL Server a flair of dev-ops experience will be good.

* Strong experience with front-end technologies, particularly React.

* Hands-on experience with GCP Cloud services (e.g., Compute Engine, Cloud Storage, BigQuery).

* Familiarity with AI/ML concepts and libraries (e.g., TensorFlow, PyTorch, scikit-learn).

* Excellent problem-solving and analytical skills.* Strong communication and interpersonal skills.

Good to have:

* Experience with other cloud platforms (e.g., AWS, Azure) [Vantage point, good to have]

* Knowledge of containerization technologies (e.g., Docker, Kubernetes).

* Familiarity with CI/CD pipelines and DevOps practices [Must]

* Experience with monitoring and logging tools (e.g. Dynatrace, Prometheus, Grafana) [Must]

Shift Timings:24X7 support

If you are interested, please share your resume to saranapriya.sankar@citiustech.com