Experience
4 - 7 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Support Analyst
Job Type
Not specified
Job Description
- Ticket dispatching: customer requests, registrations
- First level support / Ticket processing (interaction with Putzmeister dealers and customers)
- Reproduce reported issues in test systems (for further analysis by implementation partners)
- Built up new Ticket monitoring for MY Putzmeister
- Process-, dataflow and function documentation
- Data-/process automation within user management
- Integration tests for new functions/technology Updates
- Master data analysis and maintenance
- To assist customers for the purpose of improving processes related to system issues
- To maintain error logs in coordination with customers and dealers, and to maintain resolution reports.
- To offer recommendations based on various metrics on how to improve the support process in its entirety.
- Bachelor s degree in information technology, computer science, or other related discipline, or equivalent.
- 4+ years of hands-on experience managing client systems in enterprise environments.
- Basic SAP ERP knowledge preferred.
- Basic SAP Commerce knowledge preferred.
- Basic MS Azure knowledge preferred
No Referrers Available
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