Job Description
Shift Timings: 7 PM - 3:30 AM IST
Job Description:
MuleSoft Support required for maintenance, troubleshooting, and optimization of enterprise application integrations and APIs. Support engineers resolve production issues, perform root-cause analysis, and monitor system health across the MuleSoft Anypoint Platform to ensure minimal downtime and high availability.
A). Core Responsibilities
1. Incident Management & Troubleshooting: Analyze system logs, debug code-level issues, and resolve L2/L3 production incidents related to Mule flows, APIs, and batch jobs.
2. Root Cause Analysis (RCA): Investigate systemic failures, integration breakdowns, and performance bottlenecks, and implement preventive measures.
3. System Monitoring: Monitor application health and API traffic using monitoring tools like Splunk, New Relic, or Anypoint Monitoring.
4. Deployment & Patching: Support minor code enhancements, configuration updates, and major release deployments across environments (e.g., CloudHub, On-Premise).
5. Maintenance: Maintain integration runbooks, recovery procedures, and technical documentation.
6. Technical SkillsPlatform Expertise: Hands-on experience with the MuleSoft Anypoint Platform (Anypoint Studio, API Manager, Runtime Manager).
7. Development & Data: Strong knowledge of Mule 4, DataWeave (for data transformation), and REST/SOAP APIs.Connectivity & Integration: Understanding of integration design patterns and connecting to enterprise systems (e.g., Salesforce, SAP, ERPs).
8. Tools & Environment: Familiarity with CI/CD pipelines (Git, Jenkins), messaging systems (JMS, Kafka, RabbitMQ), and Linux/Unix environments.
B). Soft Skills & Operational Requirements
1. On-Call Availability: Willingness to work in shifts and participate in rotational on-call support (including weekends) to handle critical, real-time production issues.
2. Analytical Thinking: Strong problem-solving skills to triage complex issues rapidly in high-pressure environments.
3. Communication: Ability to collaborate with L1 support, infrastructure teams, and business stakeholders during incident resolution.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.