Experience
6 - 10 yrs
Job Location
Ahmedabad, India
Vacancy
1
Designation
D365 Functional Consultant
Job Type
Not specified
Job Description
Job Description :
- We are looking for a skilled and client-focused Microsoft Dynamics 365 CRM Functional Consultant to join our team. In this role, you will play a critical part in analyzing business needs, designing CRM solutions, and driving successful implementations for our clients.
Key Responsibilities :
- Collaborate with business stakeholders to conduct discovery sessions and workshops to define functional requirements and optimize business processes. Create user stories and BRF/FRD documents.
- Prepare and present functional demos, proof of concepts, and process walkthroughs that demonstrate the capabilities of Dynamics 365 CRM to clients.
- Lead D365 CRM implementation projects including configuration, setup, integration of Microsoft Dynamics 365 CRM modules, ensuring alignment with client-specific requirements.
- Experience in D365 Sales, Service is mandatory. Experience in Customer Insights and Project Operations will be a BIG PLUS.
- Act as a trusted advisor to clients, offering insight into the features, best practices, and roadmap of Microsoft Dynamics 365 (Customer Engagement).
- Work alongside development teams to translate business requirements into functional specifications and support solution delivery.
- Deliver impactful presentations and training sessions tailored to various audiences, including end users, management, and technical teams.
- Design workflows, wireframes, and documentation such as process maps, functional specs, user guides, and solution architecture using tools like Visio and PowerPoint.
- Contribute to the creation of Statements of Work (SoW), including time and effort estimates and solution planning.
- Support internal teams during the pre-sales phase by contributing to solution architecture, proposal writing, and client engagement strategies.
- Develop and maintain strong client relationships by understanding their goals, pain points, and operations.
- Stay current with product updates and trends in the Dynamics 365 ecosystem to continuously improve solution delivery and client value.
Required Skills Experience :
- Proven experience implementing and configuring Microsoft Dynamics CRM (2016/2018 and/or Dynamics 365 CE).
- Experience with Power Apps, Power Automate, and related Microsoft technologies is a must.
- Strong understanding of End-to-End Dynamics CRM business processes, including Sales, Service modules.
- Ability to map client requirements to platform capabilities and recommend effective business solutions.
- Hands-on experience in functional documentation, business process modelling, and user training.
- Excellent communication and presentation skills with experience in client-facing roles.
Companys perks :
- 5 days working.
- Flexible working hours.
- Modern infrastructure and a Friendly environment.
- Paid leaves and other performance bonuses.
- Festivals, birthdays, work anniversary celebrations, and company outings.