Microsoft Dynamics 365 Consultant

Bengaluru
Job ID: SS202500068
Function: Consulting
Role: Consultant
Desired Skills: Microsoft Dynamics 365, configuration, consultation, change management
Job Description
Work Timings:
30 PM 9
Experience & Skills:
Deep Product Knowledge:
Extensive understanding of Microsoft Dynamics 365 module Customer Service, Knowledge of the platforms capabilities, limitations, and best practices for customization, Industry Experience:
Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges, Technical Proficiency:
Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points, Ability to work closely with technical teams (developers, IT staff) to implement and support solutions, Project Management:
Familiarity with project management methodologies (e-g, Agile, Scrum) to manage projects efficiently, Ability to coordinate tasks, manage timelines, and ensure tasks stay on track, Responsibilities:
Requirement Gathering:
Collaborate with stakeholders to understand business needs and processes, Conduct workshops and interviews to elicit requirements and document them comprehensively, Solution Design:
Translate business requirements into functional specifications, Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization, Configuration and Customization:
Configure the Dynamics 365 environment to align with business needs, Customize entities, workflows, forms, and dashboards as required, Integration:
Plan and oversee the integration of Dynamics 365 with other systems (e-g, ERP, CRM, third-party applications), Ensure data consistency and integrity across integrated systems, Implementation:
Lead or assist in the deployment of Dynamics 365 solutions, 6Training And Support
Support in development of user manuals and training materials, Offer ongoing support and troubleshoot issues post-implementation, 7-Documentation
Create detailed documentation of the configuration, customizations, and integrations, Maintain documentation for future reference and auditing, Skills and Competencies:
Analytical Skills:
Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions, Communication Skills:
Excellent verbal and written communication skills to interact effectively with stakeholders at all levels, Ability to convey technical information to non-technical users, Change Management:
Skills in managing organizational change and ensuring user adoption, Ability to guide businesses through the transition to new systems and processes