Microsoft 365 administrator

Technical Support & Administration (L2)

• Diagnose and resolve advanced OS, profile, policy, and performance issues.
• Perform administrative tasks in Active Directory and Microsoft Entra ID (Azure AD), including user lifecycle management, access changes, and group administration.
• Manage endpoints using Microsoft Intune, including device enrollment, compliance policies, configuration profiles, application deployment, and patching.
• Execute approved changes independently in accordance with IT policies and procedures.

Systems & Infrastructure Support

• Support file services, print services, backup solutions, and endpoint security tools.
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN) and coordinate escalations with specialized teams.
• Liaise with vendors and service providers for incidents, service requests, and escalations.

Time-Shifted IT Backoffice Operations

• Carry out administrative IT tasks during non-EMEA business hours.
• Prepare user accounts, systems, and devices for the next business day.
• Execute scheduled maintenance, operational checks, and housekeeping tasks.
• Act as an operational extension of the global IT team outside standard business hours.

Documentation & Continuous Improvement

• Maintain technical documentation, SOPs, and knowledge base articles.
• Update asset inventories and configuration records.
• Support SLA tracking and contribute to service quality improvements.

Required Qualifications & Skills

• 25 years of experience in IT Support (L1/L2) or IT Operations.
• Proven experience with administrative IT tasks.
• Strong knowledge of Windows 10/11 environments.
• Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with ITSM tools and remote support solutions.
• Strong communication, prioritization, and documentation skills.