METRO Global Business Services

Business Process Outsourcing (BPO/KPO)

Approximately 5,000 - 10,000 employees (estimated based on available information about METRO AG's shared services operations).

Overview

METRO Global Business Services is the shared services center of METRO AG, a leading international wholesale company with food and non-food assortments, operating in 34 countries. METRO Global Business Services provides a wide range of services to METRO AG and its subsidiaries, including finance, accounting, human resources, IT, procurement, and supply chain management. They aim to streamline processes, improve efficiency, and reduce costs for the METRO group.

About Us

METRO Global Business Services (GBS) is a crucial part of METRO AG, functioning as a centralized hub for essential support functions. GBS utilizes its specialized knowledge and extensive resources to provide high-quality services, allowing METRO's business units to concentrate on their primary business activities. GBS is dedicated to ongoing enhancement, fostering innovation, and investing in employee development to adapt to the changing demands of the business environment. Their operational approach emphasizes standardization, automation, and leveraging data analytics for informed decision-making processes. This commitment ensures efficiency, accuracy, and continuous improvement across all service offerings, directly contributing to METRO AG's overall success by streamlining operations and freeing up resources for core business growth. By centralizing these support functions, METRO GBS enables greater agility and responsiveness to market changes, further solidifying METRO AG's competitive advantage. The focus on employee development ensures that GBS remains at the forefront of industry best practices and technological advancements, allowing them to proactively address emerging challenges and capitalize on new opportunities.

Vision

To be the leading global business services provider for the wholesale and food retail industry, recognized for its excellence, innovation, and value creation.

Mission

To deliver best-in-class shared services that enable METRO AG to achieve its strategic objectives by providing efficient, reliable, and cost-effective support functions.

Headquarters

Pune

Specialties & Industries

Finance and AccountingHuman ResourcesInformation TechnologyProcurementSupply Chain ManagementCustomer ServiceData AnalyticsProcess OptimizationShared ServicesAutomationDigital TransformationInformation Technology & ServicesManagement ConsultingProfessional Services & ConsultingService Based CompanyB2BEnterprise

Open Positions

No open positions at the moment

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