Medallia
Overview
Medallia is a customer experience management (CXM) company that provides a SaaS platform to capture customer feedback and insights across various touchpoints. It helps organizations understand customer sentiment, identify areas for improvement, and drive business outcomes through enhanced customer experiences. The platform uses AI and machine learning to analyze structured and unstructured data, providing real-time insights and actionable recommendations.
About Us
- Founded in 2001, Medallia is a global leader in experience management (XM), initially focused on customer feedback but expanding to employee and citizen experiences. - Medallia offers a comprehensive approach to XM, allowing organizations to understand and optimize interactions with stakeholders. - Medallia's growth is driven by innovation, strategic acquisitions, and a commitment to helping organizations improve experiences. - The company partners with prominent brands, providing a scalable platform adaptable to changing business demands. - Medallia prioritizes data privacy and security, building trust with customers handling sensitive information.
Vision
To be the world's leading platform for experience management, enabling every organization to understand and improve experiences for customers and employees.
Mission
To create experiences that people love.
Culture
- Medallia's culture prioritizes innovation, collaboration, and customer focus, using data-driven decision-making. - They foster a supportive, inclusive environment that values diversity and professional development, emphasizing teamwork and cross-functional collaboration for exceptional results. - Employee empowerment, recognition, and accountability are key, creating a dynamic and engaging workplace. - The company is committed to work-life balance and provides opportunities for professional growth. - Medallia aims to create a workplace where employees feel valued, respected, and empowered to reach their full potential.
Headquarters
Pune
Specialties & Industries
Open Positions
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