Manager-Strategic Operations

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: This position plays a key role in supporting the overall functioning of workplace and facility operations while contributing to data-backed decision-making, compliance management, and project execution through exposure across facility management, operational governance, and PMO activities. You will work closely with workplace teams, service partners, and business stakeholders to ensure seamless operations, adherence to regulatory standards, and effective delivery of improvement projects while supporting daily workplace operations by coordinating service delivery, managing vendor interactions, and contributing to space planning and workplace experience initiatives. This role contributes to JLLs business objectives by implementing operational workflows, SOPs, and facility standards to ensure efficiency and consistency across services, supporting organizations compliance framework by conducting routine safety, regulatory, and contractual audits across facilities, and contributing to planning and execution of workplace improvement projects, facility upgrades, and operational initiatives while maintaining structured approach to problem-solving and high level of ownership in maintaining operational excellence.

Responsibilities

• Support daily workplace operations by coordinating service delivery, managing vendor interactions, and contributing to space planning and workplace experience initiatives
• Assist in implementing operational workflows, SOPs, and facility standards to ensure efficiency and consistency across services while managing access and coordinating scheduling requirements
• Monitor vendor service levels and support initiatives that enhance space utilization and workplace optimization with structured approach to problem-solving
• Support organizations compliance framework by conducting routine safety, regulatory, and contractual audits across facilities while maintaining audit checklists and tracking compliance dashboards
• Document findings to ensure alignment with internal policies and external regulations while coordinating corrective actions and supporting external and internal audit teams
• Contribute to planning and execution of workplace improvement projects, facility upgrades, and operational initiatives while supporting project tracking and maintaining documentation
• Monitor timelines to ensure projects stay aligned with scope and expectations while assisting in preparing governance updates and coordinating with cross-functional teams and vendors
• Support budget monitoring and milestone tracking while ensuring workplace operations meet required standards and contractual obligations.

Required Qualifications

• MBA or Masters degree in Management with internship experience in facility management, operations, analytics, corporate real estate, or project environments
• Strong analytical skills with proficiency in Excel and PowerPoint and ability to understand operational workflows and contribute to process improvement
• Strong communication and stakeholder management skills with detail-oriented, structured, and process-driven approach
• Ability to manage multiple tasks in fast-paced environment with problem-solving mindset and adaptability and willingness to learn
• Understanding of facility management operations including vendor interactions, space planning, and workplace experience initiatives
• Knowledge of compliance framework requirements including safety, regulatory, and contractual audits across facilities
• Experience supporting project management principles with understanding of stakeholder coordination and structured execution.

Preferred Qualifications

• Experience with operational governance and PMO activities in workplace and facility operations environments
• Background in implementing SOPs and facility standards to ensure efficiency and consistency across services
• Knowledge of access management, scheduling coordination, and vendor service level monitoring
• Understanding of space utilization and workplace optimization initiatives with structured problem-solving capabilities
• Experience maintaining audit checklists, tracking compliance dashboards, and documenting findings for regulatory alignment
• Background coordinating corrective actions and supporting audit teams with necessary documentation
• Experience with project tracking, governance updates preparation, and budget monitoring for workplace improvement projects.

Location

Onsite - Bengaluru, KA

Scheduled Weekly Hours

48

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