Manager/ Sr. Manager - HR Operations

Job Objective / Purpose

To lead, standardize, and continuously improve HR operations across corporate and project

sites, ensuring compliance, manpower availability, optimized HR processes, employee

lifecycle management, and high-quality HR service delivery aligned with organizational

growth plans. The role encompasses end-to-end recruitment management, strategic

manpower budgeting, payroll and statutory compliance, HRIS and digital transformation, site

HR coordination, and implementation of HR policies and processes.

Key Responsibilities

1. HR Operations & Process Governance

• Lead and manage end-to-end HR operations across corporate and multiple project

sites.

• Design, standardize, and continuously improve HR SOPs, workflows, and service

delivery models.

• Ensure seamless execution of employee lifecycle processes: on-boarding,

confirmation, transfers, promotions, separations, and full & final settlements.

• Drive process efficiency, reduce manual interventions, and ensure SLA-based HR

service delivery.

2. Talent Acquisition & Recruitment Management

• Lead end-to-end recruitment for corporate, project, engineering, site, and support

functions.

• Prepare and monitor strategic manpower plans and hiring budgets aligned with

project schedules and business forecasts.

• Build robust sourcing pipelines through consultants, referrals, job portals, campus

hiring, and local site hiring channels.

• Track recruitment metrics such as TAT, cost per hire, quality of hire, and offer-to-join

ratios.

• Implement recruitment technology tools, ATS, and data-driven hiring dashboards.

3. Manpower Planning & Budgeting

• Develop annual and project-wise manpower budgets in coordination with Projects,

Planning, and Finance.

• Monitor manpower costs, deployment efficiency, and productivity ratios across sites.

• Ensure timely mobilization and demobilization of manpower as per project lifecycle.

• Control attrition risks in critical and site-based roles.

4. Payroll Management & Statutory Compliance

• Oversee monthly payroll processing ensuring accuracy, timeliness, and

confidentiality.

• Ensure 100% statutory compliance under PF, ESIC, CLRA, BOCW, Minimum

Wages, Payment of Wages, Gratuity, Bonus, and other applicable labour laws.

• Coordinate statutory audits, labour inspections, and compliance reporting across

states.

• Manage contract labour compliance, vendor documentation, and labour license

requirements.

5. HRIS & Digital Transformation

• Lead implementation, stabilization, and optimization of HRMS/HRIS platforms.

• Ensure accurate and real-time HR data for manpower, payroll, attendance, leave, and

compliance.

• Develop HR dashboards and MIS for leadership on manpower, attrition, cost, and site

HR performance.

• Drive digitization of HR records, employee self-service, and automation initiatives.

6. HR Policies, Systems & Controls

• Draft, review, and implement HR policies aligned with labour laws and business

needs.

• Ensure policy awareness, communication, and adherence across all locations.

• Periodically review policies to address operational challenges and statutory updates.

7. Employee Engagement & Employee Relations

• Drive engagement initiatives across corporate and project sites.

• Handle employee grievances, disciplinary cases, and IR matters with minimal

business disruption.

• Support leadership in maintaining a positive work culture and employee relations

environment.

8. Reporting & Analytics

• Present monthly HR dashboards covering manpower, recruitment, attrition, payroll,

and compliance.

• Provide insights and recommendations to leadership for workforce optimization and

cost control.

• Support internal and external audits with data, reports, and corrective action plans.

9. Site HR Coordination & Governance

• Lead and guide Site HR Managers/Executives to ensure uniform policy and process

implementation.

• Conduct periodic site HR audits covering compliance, payroll, documentation, and

employee welfare.

• Support site teams in handling employee relations, discipline, and grievance

management.

• Ensure workforce welfare facilities (canteen, accommodation, medical, hygiene) are

compliant with statutory and company standards.

Qualifications & Experience

• Education: MBA / PGDM in HR / Personnel Management / Industrial Relations

• Experience:

• Minimum 15-20 years of progressive HR experience
• Minimum 68 years in HR Operations leadership within Building

Construction / Infrastructure / Real Estate

• Strong exposure to multi-site, multi-state HR operations

Key Skills & Competencies

Technical / Functional Skills

• HR Operations & Shared Services

• Talent Acquisition & Manpower Planning

• Payroll & Labour Law Compliance

• HRIS / HRMS Implementation

• Contract Labour Management

• Statutory Audits & Inspections

Behavioural & Leadership Competencies

• Strong stakeholder management (Projects, Finance, Leadership)

• High attention to detail and compliance orientation

• Data-driven decision-making

• Team leadership & mentoring

• Problem-solving and conflict management

• Ability to work in high-pressure, site-driven environments

Key Performance Indicators (Indicative)

• Manpower fulfilment & deployment effectiveness

• Recruitment TAT and quality of hire

• Payroll accuracy and compliance score

• HR process SLA adherence

• Site HR audit scores

• Attrition and manpower cost control