Manager, Software Engineering (L4)

• Own and deliver delightful experiences for Twilio customers while:
• Be a champion for your team, setting individuals up for success and putting others growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

• You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple workstreams within the team
• bachelors or masters degree in Computer Science, Engineering or related field.

Technical Experience with:

• REST APIs
• Programming languages: Java/GoLang
• Relational databases like MySQL
• container technologies - Docker/Kubernetes.
• modern automated testing and CI/CD pipelines.
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.

• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

• Contact Center and Customer Engagement solutions
• Delivering Billing solutions