Manager - Sales

• Realize allocated residential sales targets
• Follow-up for timely collections to ensure minimal receivables
• Ensure adherence to the marketing budget for residential projects

• Survey the global environment to identify best practices in the areas of branding, customer relations and customer care management for residential projects;
• Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL

• Maintain systems to capture regular market information and changing residential customer preferences
• Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits
• Follow-up with customers to close bookings and collect timely payments
• Liaise with authorized banks / financial institutions to secure loans for residential customers
• Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Project Sales Head Marketing (Residential), if required
• Work closely with customers to understand modifications / interior specifications; Promptly communicate the same to the Engineering Department
• Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities
• Collate and maintain a database of residential sales agreements / deeds etc, customer feedback
• Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager Marketing (Residential)

• Foster an environment of learning, excellence and innovation within all aspects of team work Mentor and guide Trainees to develop their capabilities

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