Manager Sales & Operations Planning (Orders Supervisor)

Job Summary What You Will Do

• Lead a team of Account Specialists within Power & Energy.
• People Management including daily interaction and performance management.
• Execute KPI governance and maintain internal procedures and policies such as Order Guide, SOX and Trade Compliance requirements.
• Develop improved policies and procedures to strengthen compliance initiatives.
• Oversees order fulfilment queries. Maintaining a good level of customer satisfaction and good communication.
• Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team, and customer.
• Ensure orders are processed within company guidelines, policies, and procedures of assigned territories.
• Follow up with factories, shipping arrangements in close cooperation with Trade Lane team, forwarders, issuance of shipping documentation, certification, handling letters of credit and invoicing.
• Having an understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing.
• Could also be assigned to administer any of the supporting processes used within the Orders group such as finished goods stock processes, insurance claims, website updates, department documentation and reports.
• Maintain a working knowledge of all on-line prime product sales related systems used for processing dealer orders, reporting sales, shipping, and collection (EOMP, SAP).
• Maintain good ongoing communications and relations with dealers and handling their enquiries in an expedient and accurate way.
• Liaise and work with management and other departments regarding new policy and procedure introduction relating to the Order Fulfilment Team.
• Travel to dealer premises to train new staff, introduce new processes, deliver presentations etc.
• Manage completion of team and own work assignments and coordinate with others in the team environment to meet rigid completion dates for proposal responses.
• Manage regional specific activities where appropriate, e.g. approval of discounts, commercial invoice processing, supplemental invoices.
• Limited travel is required for this role (Less than 10%).

What You Will Have

• Knowledge of order processing systems (EOMP-SAP) and knowledge of various Caterpillar product line.
• Bachelor s Degree level, with 3-5 years of job-related experience, e.g., Processing of Orders, Import/Export Procedures and Documentation, Shipping/Logistics, Managing Letters of Credit and Foreign Trade.
• Fluency (both written and verbal) in English Language.
• IT literacy is beneficial with special emphasis on Excel and Power BI.
• Organizational and record keeping skills.
• Interpersonal skills, Leadership skills and problem-solving ability.
• This position requires candidate to work a 5-day -a -week schedule in the office.

Skills Desired

• Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations.
• Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.
• Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups.
• Negotiating : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Basic Understanding: Describes qualities of effective and ineffective negotiations. Explains the basic concepts of negotiating. Accesses organizational policies and practices for negotiating. Utilizes techniques for establishing rapport and building trust.
• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: Explains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area.
• Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic Understanding: Provides examples of the characteristics of effective business relationships. Identifies key business relationships.

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