Job Description
Role & responsibilities
Driving & delivering revenue targets for Pre-sales vertical
Managing a team of outsourced process partners (call canter) to deliver business targets
Doing manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales
Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects
Reviewing the performance of pre-sales and coming up with suggestions to further enhance the same
Developing various alternate sources for generating business from Pre-sales
Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)
Coordinating with regional sales heads for planning sales for their respective regions
Creating a supportive environment and network in order to facilitate change
Encouraging the team to consider risky propositions in order to make positive change
Working with the different vertical heads for formulation of different schemes