Manager (P2), Operations Technology Strategy Business Excellence Transformation

What this job involves:

This is a senior business analyst role profile that functions as a liaison between the business and the technical teams and typically works within a project team structure. We are seeking a highly motivated business analyst profile with 6-10 years of experience to join our team. This position requires techno functional understanding of Intelligent Automation and awareness of Gen AI technologies. The role will have opportunities to work with a gamut of technologies ranging from RPA to Workflows, OCR, and upcoming gen AI areas from a functional product management perspective. Having deep experience in one or more of these platforms is a big positive. This position is an individual contribution role.

Responsibilities:

A senior business analyst acts as a bridge between the business and the technical teams to collaborate with subject matter experts across the business to translate business requirements into technical requirements, ensuring effective communication and understanding between teams.
Defining the scope, requirements, and deliverables, conducting research and analysis, facilitating workshops and meetings, creating and validating models and documents, and ensuring quality and alignment with standards and best practices.
A Senior Business Analyst plays a key role in the strategic planning within a company. They are responsible for:
Analyzing business processes end-to-end to identify and address operational, financial, and technological risks. Improving efficiency and managing the implementation of solutions. Strategic advising: provide strategic business analysis services and advise on the development. Managing projects: lead or assist in managing projects. Facilitating communication: ensure clear communication between business units and others. Data management: focus on quality improvement and data management.
Understand and transform business process requirements into technology requirements
Lead full requirements process from both functional or non-functional perspective, ensuring the value of the features being requested links with the overall objective and organized by priority to aid delivery.
Lead and collaborate across JLL teams to clarify, document and validate business, functional and technical/non-functional requirements
Identify right tools and technologies working with JLL Technology (JLLT) teams for various needs of business including supporting RFPs, tooling comparative assessments, running Proof of Concepts
Document, craft and groom requirements / user stories, define scope and objectives and formulate systems to parallel overall business strategies, build Business cases.
Ensure customer needs are at the forefront of the analysis, so their voice is heard in the decision making
Articulate the AS-IS and TO-BE concepts in clear and concise language so that interested stakeholders can fully understand what choices they need to make and the consequences of each action
Use a holistic approach when developing requirements considering people, process and organizational structure and not just the IT needs.
Perform strategic gap analysis on current ecosystems against the needs of the business; identify opportunities to provide improvement over short, medium and long term
Support project or product teams during the analysis and planning stages of software development
Evaluate risks and predict potential problems from both a specific product or project feature to a wider general strategic vision
Facilitate meetings and workshops for team members or project stakeholders to acquire specific needs
Undertake a comprehensive cost/benefit analysis that clearly determines whether an idea or opportunity is worth investing in
Support and mentor other analysts in Business Analysis techniques
Work in a variety of project scenarios including change management, agile and waterfall
Ability to remain impartial presenting factual evidence rather than anecdotal
Able to interact and communicate with different levels of stakeholders from executive members to subject matter experts, maintaining relationships and managing expectations.
Experience and Education Requirements:

Technical Bachelors degree with relevant work experience. Advanced degrees will be good to have.
8-10 years of Business Analyst experience. Prior experience in Shared Service or Commercial Real Estate is a plus
A tenured, motivated, collaborative candidate with exceptional communication, facilitation, negotiation and influencing skills with proven experience in working with diverse teams of business users and IT teams
Ability to think creatively and strategically with a focus on achieving outcomes
Experience in using project management tools like Azure, Miro, Monday.com
Experience in different requirement gathering / capturing user stories techniques like Brainstorming, Document Analysis, Focus Group, Interface Analysis, Interview, Observation, Prototyping, Requirement Workshop, Reverse Engineering and Survey/Questionnaire
Worked on crafting and grooming agile user stories
Strong planning and organisational skills
Evidence based decision making skills
Excellent Microsoft Office 365 products including SharePoint and Visio
Experience using work / project management applications
Able to embrace change from either internal or external influences
Able to cope with high demand required by stakeholders
Strong understanding of product development lifecycle BPMN notation in process modelling or equivalent
Able to interact and communicate with different levels of stakeholders from exec members to SMEs
Maintain high standards of both orally and written outputs tailored to individual stakeholder needs
Driving Change Management
Excellent time management and organization skills, with the ability to manage multiple competing priorities
Aptitude to learn quickly and a superb attention to detail
Ability to communicate effectively with both technical and non-technical individuals.
One industry level business analysis certification will be a strong preference
Good to have - CBAP, Business Analytics, Product Owner and Project Management Certifications

Technical Requirements:
Business Analyst exposure to any segment of Intelligent Automation tools MS Power Platform, BPM, RPA, IDP

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Manager, Operations Technology Strategy

Job Description

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